Southwest Connection Call Center provides live, web-enabled customer service representatives, 24 x 7, for a variety of services:

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• Telephone Answering Service and Radio Dispatch - of course!!
• E-mail Management - your customers are using this means of  contacting you more and more - how many opportunities are you missing? We can get your e-mail to you where you are, in a format to which you can respond immediately - even to your cell phone or PDA!
• Web Site Help - for your customer visiting your web page with questions.
• Order Taking - we can take your orders for you 24 hours a day!
• Application & Claims - advertising a job, or have claims to be processed?
• Appointments and Reservations - we can take them for you!
• Safety Check-In Service - if you have people in the field or real estate agents with clients, we can provide safety check-in and follow-up service!

• Emergency Response/Emergency Phone Tree - in an emergency or major weather event, you need to broadcast information to your customers and employees -we can do it!
• Business Continuity Planning and Support - we can help you with disaster recovery and facilitate your business continuity plan with our personnel and facilities.
• Advertising, Sales, Membership Promotion Response - are you running a big advertising campaign or regular advertising, which generates many customer calls? We can handle it!
• Alarm Monitoring, Appointment Reminders, Mail Service - we offer many other services!

Southwest Connection Call Center uses state-of-the-art equipment, operated through our UPS system, and we have two locations 3,000 miles apart backing each other up - all to insure uninterrupted service to you during power outages or emergencies.

Your messages can be sent to you via cell phone, PDA, e-mail, fax, pager, text message or held for you to pick up. We archive your messages for years to meet your legal requirements!

Please call now to start your service - you have everything to gain - nothing to lose!!
Sincerely,

Bonnie L. Ladd
Manager

"Personable, Courteous Service 24 Hours A Day!"

Southwest Connection Call Center

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